Privacy Policy

Last updated: August 16, 2026

At Masonclaire, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect when you visit our website, place an order, contact us, or otherwise use our services, how we use that information, and the circumstances in which it may be shared.

Masonclaire operates its online store using Shopify, which provides the technology used to operate our store, process orders, and provide related services.

By using our website or purchasing from us, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

Contact and Delivery Information

This may include:

• Full name

• Billing address

• Delivery address

• Email address

• Telephone number

• Other information you provide when contacting us

Order and Transaction Information

When you place an order, we may collect information relating to:

• Products purchased

• Order number

• Order value

• Payment status

• Returns, refunds, exchanges, or cancellations

• Previous purchases

Payment card information is generally processed by our payment providers rather than being stored directly by Masonclaire.

Account Information

If you create an account, we may collect information such as your email address, login details, preferences, and account settings.

Communications

If you contact us, we may retain the information contained in your communication, including information provided when contacting customer support.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Pages viewed

• Referring website

• Information about how you interact with our website

We may use cookies and similar technologies to operate and improve our website.

2. How We Collect Information

We may collect information:

• Directly from you when you place an order or contact us

• Automatically when you browse or use our website

• Through Shopify and other service providers that help us operate our store

• Through payment, delivery, analytics, advertising, and other technology providers

• Where permitted by law, from third-party services or business partners

3. How We Use Your Information

We may use personal information for purposes including:

Processing Orders

We use your information to:

• Process and fulfil your orders

• Process payments

• Arrange delivery

• Provide order confirmations and updates

• Handle returns, refunds, and exchanges

• Provide customer support

Operating and Improving Our Website

We may use information to maintain, develop, personalize, and improve our website, products, and services.

Customer Communications

We may use your contact information to respond to enquiries and communicate with you about your orders or account.

Marketing

Where permitted by law and, where required, with your consent, we may use your information to send promotional emails or other marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant message.

Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, or account.

Security and Fraud Prevention

We may use information to:

• Detect and prevent fraudulent transactions

• Protect our customers and website

• Investigate suspicious or unlawful activity

• Maintain the security of our services

Legal and Regulatory Requirements

We may process or disclose information where necessary to comply with applicable laws, legal obligations, court orders, or lawful requests from government or regulatory authorities.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly

• Remember preferences

• Maintain shopping carts

• Understand how visitors use our website

• Improve website performance

• Support analytics

• Provide relevant advertising where applicable

Some cookies may be placed by third-party service providers used by our store.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may also be able to control or disable certain cookies through your browser or our cookie settings.

Disabling certain cookies may affect the functionality of the website.

5. Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Shopify, which provides our ecommerce platform

• Payment processors

• Delivery and shipping providers

• Order fulfilment providers

• Website hosting and technology providers

• Analytics providers

• Customer service providers

• Marketing and advertising providers

• Fraud prevention and security providers

These service providers receive information only where reasonably necessary for them to provide their services or where otherwise permitted by law.

We may also disclose information where required by law or where necessary to protect our legal rights, customers, website, or business.

6. Shopify

Our online store is powered by Shopify.

Shopify processes information relating to your use of our store and transactions in order to provide ecommerce, hosting, payment, security, and other services.

Information submitted through our store may therefore be processed by Shopify and its relevant service providers.

Shopify may process information in countries outside your country of residence where permitted by applicable law.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information.

7. Third-Party Services and Links

Our website may contain links to websites or services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

Masonclaire is not responsible for the privacy practices, security, or content of websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

• Whether you have an active customer account

• Whether the information is necessary to provide services

• Legal and accounting requirements

• Tax obligations

• Fraud prevention

• Resolving disputes

• Enforcing agreements and policies

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

9. Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or through our website.

10. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request portability of certain personal information

These rights are subject to applicable legal conditions and exceptions.

To exercise a privacy right, please contact us using the details at the end of this policy.

We may need to verify your identity before processing certain requests.

11. Marketing Preferences

If you receive promotional emails from Masonclaire, you can unsubscribe at any time using the unsubscribe link provided in the email.

Unsubscribing from marketing communications will not normally stop essential communications relating to purchases, payments, deliveries, refunds, or customer service enquiries.

12. Children's Privacy

Our website and services are not intended for children who are not legally permitted to make purchases or provide personal information without appropriate authorization.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

13. International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside Ireland or the European Economic Area.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

This may include the use of legally recognized safeguards for international data transfers where required.

14. Data Protection Complaints

If you have a concern about how Masonclaire handles your personal information, please contact us first so that we can attempt to resolve the issue.

You may also have the right to lodge a complaint with the relevant data protection authority in your country of residence.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We recommend checking this page periodically for the latest version.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:

Masonclaire

Email: Masonclairedublin@gmail.com

We aim to respond to privacy-related enquiries within a reasonable timeframe.

Important: This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy, and Returns & Refund Policy.