Terms of service
Terms of Service
Last updated: August 16, 2026
Welcome to Masonclaire. These Terms of Service govern your use of our website and your purchase of products through our online store.
By accessing or using our website, or by placing an order with us, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.
Nothing in these Terms of Service is intended to exclude or limit any mandatory consumer rights available to you under applicable Irish or European Union law.
1. About Masonclaire
Masonclaire operates this online store and offers clothing and related products to customers in Ireland.
If you have any questions about our website, products, orders, or these Terms of Service, you can contact us at:
2. Use of Our Website
You may use our website only for lawful purposes.
You must not use our website to:
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Carry out fraudulent or unlawful activities
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Provide false or misleading information
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Interfere with the operation or security of our website
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Attempt to gain unauthorized access to our systems
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Collect information about other customers without permission
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Upload or distribute malicious software or harmful content
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Abuse, disrupt, or attempt to manipulate our website or checkout system
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms of Service have been violated.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, prices, and other product information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings, or lighting conditions.
Product photographs are provided for illustrative purposes. Minor differences in colour, texture, or presentation do not automatically mean that a product is defective.
We reserve the right to update product descriptions, photographs, pricing, availability, and other website information when necessary.
4. Product Availability
All products are subject to availability.
Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is completed.
If a product becomes unavailable after you place an order, we will contact you and, where applicable, refund the amount paid for the unavailable product.
5. Prices
All prices are displayed in EUR (€).
The price applicable to your order is the price displayed on our website at the time your order is placed, except in the case of an obvious pricing or product error.
We reserve the right to change prices at any time.
A price change will not affect an order that has already been accepted by us.
6. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will normally receive an order confirmation by email.
An order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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A product is unavailable
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There is an obvious pricing or product error
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We reasonably suspect fraudulent or abusive activity
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A technical error has affected the order
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The information provided is incorrect or incomplete
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We are unable to fulfil the order for a legitimate reason
If we cancel an order that you have already paid for, we will refund the applicable amount.
7. Payment
You are responsible for providing accurate payment and billing information.
Payments are processed through the payment methods and payment providers available at checkout.
Where payment information is processed by an external payment provider, Masonclaire does not generally store your complete payment card details.
An order will normally only be processed once payment has been successfully authorised.
8. Shipping and Delivery
Shipping, processing times, estimated delivery times, tracking, and delivery issues are explained in our Shipping Policy.
Delivery times are estimates and are not guaranteed delivery dates, except where required by applicable law.
You are responsible for providing a complete and accurate delivery address.
Masonclaire cannot guarantee that an address can be changed or a parcel redirected once an order has been dispatched.
9. Returns and Refunds
Returns, cancellations, refunds, and exchanges are governed by our Returns & Refund Policy.
Where applicable, customers in Ireland and the European Union also retain their statutory consumer rights.
Nothing in these Terms of Service limits or removes any mandatory consumer rights.
10. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged, faulty, or different from the product you ordered, please contact us as soon as reasonably possible at:
We may request your order number, photographs, or other information necessary to assess the issue.
Your statutory rights regarding defective, faulty, or non-conforming goods remain unaffected.
11. Intellectual Property
All content on the Masonclaire website, including but not limited to:
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The Masonclaire name and branding
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Logos
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Product photographs
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Images
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Text
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Graphics
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Designs
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Website layouts
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Product descriptions
is owned by Masonclaire or used with permission from the relevant rights holder, unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially use our content without our prior written permission.
12. Customer Reviews and User Content
If you voluntarily submit a review, photograph, comment, or other content to Masonclaire, you are responsible for ensuring that the content is lawful and does not infringe the rights of another person.
You must not submit content that:
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Is unlawful or fraudulent
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Is threatening, abusive, or defamatory
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Is misleading
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Infringes intellectual property or privacy rights
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Contains another person's personal information without permission
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Contains malicious software
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Constitutes spam or unauthorised advertising
We reserve the right to remove content that violates these requirements or applicable law.
13. Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
These links are provided for convenience.
Masonclaire does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites.
You should review the applicable terms and privacy policies before using third-party services.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Temporary interruptions may occur due to maintenance, technical issues, updates, security measures, or circumstances outside our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Masonclaire will not be responsible for indirect or consequential losses arising from your use of our website or services.
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited.
Nothing in these Terms of Service limits your statutory consumer rights or any legal protection that applies to you.
16. Events Outside Our Control
Masonclaire will not be responsible for delays or failure to perform obligations where the cause is outside our reasonable control.
Such circumstances may include:
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Severe weather
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Transport disruptions
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Strikes or industrial action
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Internet or payment system failures
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Government actions
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Natural disasters
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Major operational disruptions
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Other unforeseen circumstances outside our reasonable control
Where reasonably possible, we will take appropriate steps to minimise the impact of such events.
17. Fraud and Abuse
We reserve the right to investigate and take appropriate action where we reasonably suspect fraudulent activity, payment abuse, repeated misuse of our returns process, or other unlawful or abusive behaviour.
This may include cancelling an order, restricting access to our website, or refusing future transactions where permitted by law.
Nothing in this section affects your statutory consumer rights.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
The latest version will always be published on this page.
The "Last updated" date at the top of this page indicates when these Terms were most recently revised.
19. Governing Law
These Terms of Service are governed by the applicable laws.
If you are a consumer located in Ireland or elsewhere in the European Union, you retain any mandatory consumer protections and rights that apply to you under the laws applicable to your purchase.
Nothing in these Terms of Service is intended to deprive you of those rights.
20. Contact Us
If you have any questions regarding these Terms of Service, our website, or your order, please contact us:
Masonclaire
Email: Masonclairedublin@gmail.com
Customer Service Hours:
Monday–Friday: 09:00–17:00 IST
We aim to respond to customer enquiries within 24 hours during our customer service hours.
By using the Masonclaire website or placing an order, you acknowledge that you have read and understood these Terms of Service.