Shipping policy
Shipping Policy
Last updated: August 16, 2026
At Masonclaire, we aim to process and dispatch orders as efficiently as possible. This Shipping Policy explains our delivery times, shipping costs, tracking, and what happens when delivery does not go as expected.
1. Delivery Area
Masonclaire currently delivers to addresses within Ireland only.
We do not currently ship to other countries.
2. Order Processing
Orders are normally processed within 1–2 business days.
Business days are Monday to Friday and exclude Irish public holidays.
Orders placed after 18:00 Irish Standard Time (IST) will be treated as being received on the following business day.
During periods of unusually high demand, promotional campaigns, sales, or the weeks leading up to Christmas, processing may take longer than usual.
3. Estimated Delivery Time
The estimated delivery timeframe is:
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Processing: 1–2 business days
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Transit: approximately 8–12 business days
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Total estimated delivery: approximately 9–14 business days
These are estimated delivery times and not guaranteed delivery dates.
Delivery may take longer due to circumstances outside our reasonable control, including carrier delays, public holidays, severe weather, operational disruptions, or other unforeseen circumstances.
A delay does not automatically entitle a customer to compensation or a refund of shipping costs, except where required by applicable consumer law.
4. Shipping Costs
Standard tracked shipping within Ireland is free on all orders.
There is no minimum order value required for free standard shipping.
If an alternative shipping service or upgrade is offered at checkout, the applicable price will be displayed before payment.
Any optional shipping upgrade is charged per order unless otherwise stated.
Once the upgraded shipping service has been used or the order has been dispatched, the upgrade fee is generally non-refundable, except where required by applicable law.
5. Delivery Carrier
Orders may be delivered through our selected delivery carrier.
The carrier and tracking information applicable to your order will be provided in your dispatch confirmation email where tracking is available.
6. Tracking
Once your order has been dispatched, you will receive an email containing your tracking information where available.
Tracking information may take up to 48 hours to become active after dispatch.
A tracking page that does not immediately show movement does not necessarily mean that your order has been lost or delayed.
7. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery name and address when placing an order.
Please carefully check your delivery information before completing your purchase.
Once an order has been dispatched, we cannot guarantee that the address can be changed, the parcel can be redirected, or the delivery can be cancelled.
If you notice an error in your address, contact us immediately at:
We will make reasonable efforts to correct the information if the order has not yet been dispatched.
8. Incorrect or Incomplete Addresses
Masonclaire is not responsible for delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.
If a parcel is returned to us because:
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the address was incorrect or incomplete;
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the parcel could not be delivered because the customer was unavailable;
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the parcel was not collected within the carrier's holding period; or
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the customer refused delivery,
additional shipping costs may apply if the customer requests that the order be sent again.
Any applicable additional shipping charge will be communicated before the order is re-dispatched.
9. Failed Delivery
If a delivery attempt is unsuccessful, the carrier may make additional delivery attempts, leave the parcel at an appropriate collection point, or return the parcel to the sender, depending on the carrier's procedures.
Customers should follow the tracking information and any instructions provided by the carrier.
If the parcel is returned to Masonclaire, please contact us at Masonclairedublin@gmail.com.
A replacement shipment may be arranged where appropriate. If the failed delivery resulted from an incorrect address, failure to collect the parcel, or another circumstance attributable to the customer, additional shipping charges may apply.
10. Lost or Delayed Parcels
If your parcel appears to be significantly delayed or lost, please contact us at:
We may request your order number and other information necessary to investigate the shipment.
Where appropriate, Masonclaire may open an investigation with the delivery carrier.
A refund or replacement will not necessarily be issued immediately while a carrier investigation is ongoing.
Once the circumstances of the shipment have been established, we will determine the appropriate resolution in accordance with our policies and applicable consumer law.
11. Damaged Parcels
If your order arrives visibly damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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A description of the damage
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Photographs of the damaged packaging and item where possible
We may need this information to investigate the matter with the carrier.
Where a product is confirmed to have been damaged in transit, we will provide an appropriate solution in accordance with our Returns & Refund Policy and applicable consumer rights.
12. Circumstances Outside Our Control
Masonclaire cannot be held responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
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Carrier delays or operational problems
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Severe weather
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Public holidays
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Strikes or industrial action
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Unusually high parcel volumes
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other unforeseen events affecting the delivery network
Where we become aware of a significant issue affecting your order, we will provide an update where reasonably possible.
13. Delivery Delays and Your Rights
Our stated delivery times are estimates.
However, nothing in this Shipping Policy is intended to remove or restrict any mandatory rights you may have under applicable Irish or European consumer law.
Where delivery is legally considered excessively delayed, you may have rights to require delivery within an additional reasonable period or cancel the contract where the applicable legal conditions are met.
14. Customs and Additional Charges
Masonclaire currently ships to addresses within Ireland.
Where an order is dispatched from a location outside the European Union, customs duties, import VAT, or carrier clearance charges may apply depending on the circumstances.
Any such charges imposed by customs authorities or carriers are separate from Masonclaire's shipping charges unless expressly stated otherwise at checkout.
15. Changes to This Policy
Masonclaire reserves the right to update or modify this Shipping Policy from time to time.
The "Last updated" date at the top of this page indicates the date on which the policy was most recently revised.
16. Contact
Masonclaire
Email: Masonclairedublin@gmail.com
Customer Service Hours:
Monday–Friday: 09:00–17:00 IST
We aim to respond to customer enquiries within 24 hours during our customer service hours.
For questions regarding an order, delivery, tracking, or shipping issue, please contact us using the email address above.
Nothing in this Shipping Policy affects your mandatory statutory consumer rights.