Returns & Refund Policy

Last updated: August 16, 2026

At Masonclaire, we want you to be happy with your purchase. If you change your mind about an item, you may request a return within the applicable return period described below.

This policy does not affect any mandatory consumer rights you may have under Irish or European Union law.

1. 30-Day Return Policy

Masonclaire offers a 30-day return period for eligible purchases.

You have 30 days from the date you receive your order to request a return.

To be eligible for a return under our voluntary 30-day return policy, the item must:

• Be unworn and unused

• Be in the same condition in which you received it

• Have all original tags attached

• Be returned in its original packaging where reasonably possible

• Not show signs of washing, damage, stains, perfume, makeup, or other use

• Be accompanied by proof of purchase or your order number

Items that do not meet these requirements may be refused or may qualify only for the rights available under applicable consumer law.

2. How to Request a Return

Before sending anything back, you must contact us at:

Masonclairedublin@gmail.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Any relevant photographs if the item is damaged or defective

Do not send a return before receiving return instructions from Masonclaire.

Returns sent without prior approval may be delayed or may not be accepted.

Once your return request has been reviewed, we will provide you with the applicable return instructions and return address.

3. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by your statutory consumer rights, the customer is responsible for the cost of returning an unwanted item under our voluntary 30-day return policy.

We do not reimburse return postage for customers who simply change their mind.

Where a product is confirmed to be defective, damaged on arrival, or incorrectly supplied, Masonclaire will handle the matter in accordance with applicable consumer law.

4. Items That Cannot Be Returned

Our voluntary 30-day return policy does not apply to items that have been worn, washed, damaged, altered, stained, or otherwise used after delivery.

For hygiene reasons, certain items may also be excluded where applicable.

This may include products such as:

• Items that cannot reasonably be resold for hygiene reasons once opened or used

• Personalised or made-to-order items

• Items specifically produced according to a customer's individual specifications

However, these exclusions do not remove any statutory rights that apply to defective, faulty, or incorrectly supplied goods.

5. Sale Items

Sale and promotional items may be returned under our applicable return policy unless the product was clearly identified as final sale / non-returnable before purchase.

Nothing in this section affects your statutory consumer rights.

6. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by applicable law.

7. Exchanges

We do not normally process direct exchanges.

If you would like a different size, colour, or item, the quickest option is generally to return the original item and place a new order.

The original return will be processed according to this Returns & Refund Policy.

8. Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after receiving it.

If you receive an item that is:

• Damaged

• Defective

• Faulty

• Incorrect

• Different from the item you ordered

please contact us at Masonclairedublin@gmail.com.

Please include your order number and clear photographs showing the issue where possible.

Do not return a damaged, defective, or incorrect item before contacting us and receiving instructions.

Where the issue is confirmed, we will provide an appropriate remedy in accordance with applicable Irish and EU consumer law, which may include repair, replacement, price reduction, or refund depending on the circumstances.

9. EU 14-Day Right of Withdrawal

If you are a consumer in the European Union, you generally have a legal right to cancel an online purchase within 14 days of receiving the goods, without needing to provide a reason.

To exercise this right, you must notify us within the applicable 14-day period.

After notifying us, the goods must generally be returned without undue delay and no later than 14 days after notifying us of the cancellation.

The goods should be handled only as much as necessary to establish their nature, characteristics, and functioning.

If the goods have been handled beyond what is reasonably necessary to inspect them, you may be responsible for any resulting diminished value where permitted by law.

Certain statutory exceptions to the right of withdrawal may apply, including certain personalised or custom-made goods and other categories specified by law.

This statutory right is separate from Masonclaire's additional voluntary 30-day return policy.

10. Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.

We will then notify you whether the return has been approved.

If your refund is approved, it will normally be issued to the original payment method.

We aim to process approved refunds within 10 business days after the return has been approved.

Your bank or payment provider may require additional time to process the refund and make the funds available.

11. Refund Amount

For an approved return under our voluntary 30-day return policy, the refund will normally cover the purchase price of the eligible returned item.

Original shipping charges, if any, are not necessarily refundable where the return is made because you changed your mind and the law does not require those charges to be refunded.

Where you exercise your statutory 14-day right of withdrawal, any refund will be handled in accordance with applicable law.

Where required by law, this may include reimbursement of the standard delivery cost originally paid for the order.

We may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by law.

12. Returns That Do Not Meet Our Requirements

If an item is returned in a condition that does not meet the requirements of the applicable return policy, we may refuse the voluntary return or make an appropriate deduction where permitted by law.

Examples include items that have been:

• Worn

• Washed

• Stained

• Damaged

• Altered

• Used beyond reasonable inspection

• Returned without required tags where the tags were originally attached

This does not affect your statutory rights regarding defective or incorrectly supplied goods.

13. Return Address

Returns should not be sent to an address without first receiving return instructions from Masonclaire.

After your return request has been approved, we will provide you with the appropriate return address and instructions by email.

14. Contact Us

For all return, refund, exchange, or product-related questions, please contact:

Masonclaire

Email: Masonclairedublin@gmail.com

We aim to respond to customer enquiries within 24 hours during our customer service hours.

Customer Service Hours:
Monday–Friday: 09:00–17:00 IST

Nothing in this Returns & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights available to you under applicable Irish or European Union law.